Privacy and Cookie Policy

Last Updated: March 2026
At Soccer New Zealand, your privacy is our priority. This policy explains what personal information we collect, how we use it, and the steps we take to protect it. It applies to all users of soccernewzealand.com and any related services we provide.

Information We Collect
We collect the following types of personal information:
• Account and order data: Name, email address, shipping address, phone number, order history
• Payment information: Processed securely by third-party providers (we do not store full card details)
• Usage data: Website activity via cookies, IP address, browser type, referring pages
• Communications: Any correspondence you send to us (email, WhatsApp, contact forms)

How We Use Your Information
We use your information to:
• Process, pack and ship your orders
• Provide customer support and respond to inquiries
• Improve our website, product selection and user experience
• Send order confirmations, delivery updates and, with your consent, promotional offers
• Comply with legal obligations (e.g., tax records, fraud prevention)

We do not sell or share your personal data with third parties, except:
• To fulfill orders (e.g., NZ Post, courier partners)
• To process payments (secure third-party gateways)
• As required by law or to protect our legal rights
Marketing: You can opt out of promotional emails at any time by clicking the ‘unsubscribe’ link in the email.

Data Storage, Security & Retention
• Storage: Your personal information is stored on secure servers. We use third-party services (including Shopify and Google Analytics) which may process data outside New Zealand. All partners comply with applicable privacy laws.
• Security: We implement industry-standard security measures — including encryption and restricted access — to protect your information from unauthorised access, loss, or misuse.
• Retention: We retain your data only as long as necessary for transactions and legal obligations (e.g., tax records). If you request account closure, we will delete your personal data unless we are required to retain it by law.

Your Rights (New Zealand Privacy Law)
Under the Privacy Act 2020, you have the right to:
• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw your consent for marketing communications at any time
• Lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy has been breached
To exercise these rights, contact us using the details below. We will respond within 20 working days as required by law.

Children's Privacy
Our website is not directed at children under 13. We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us and we will remove it.

Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device to enhance your browsing experience.

How We Use Cookies
We use cookies to:
• Remember your login and account preferences
• Maintain your shopping cart during checkout
• Recognise returning visitors for a smoother experience
• Analyse site traffic (e.g., Google Analytics) to improve our website

Managing Cookies
You can manage or disable cookies in your browser settings. For detailed instructions, visit your browser’s help section. You can also use the cookie consent banner on our site to manage your preferences at any time. Disabling cookies may affect site functionality (e.g., checkout or login).

Third-Party Cookies
We use Google Analytics to understand user behaviour and continuously improve our content and performance. Google's privacy policy is available here.

Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or, where required, by email. Please review this page periodically for updates. The “Last Updated” date at the top of this page indicates when the policy was last revised.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
• Email: [email protected]
• Contact form: Available on our website
• Support hours: Monday – Friday, 10:00 AM – 6:00 PM (NZST)
• Postal address: 100 Gillies Avenue, Epsom, Auckland 1023, New Zealand