Returns Policy – 14 Days, Hassle-Free

We want you to love your new gear. However, if something isn't right, we're here to make it simple. This policy balances your confidence with the realities of buying performance footwear online.

Returns must be postmarked within 14 days of the delivery date.

1. Change of Mind? No Problem.
Don't like the color? Ordered the wrong size? You can return your items within 14 days. Items must be unworn, unwashed, and returned in their original packaging (the shoe box may be opened for inspection and fitting). A 20% re-stocking fee will be deducted from your refund to cover handling and inspection costs. Original shipping charges are non-refundable. Return shipping costs are at your expense.

2. Faulty or Incorrect Items (We Messed Up)
We take quality seriously. If your item arrived with a manufacturing defect, or if you received the wrong product: We will cover the full cost of the return shipping. We will issue a full refund (including any shipping you paid to us) or send a replacement. Important: Normal wear and tear, or damage caused by using FG boots on artificial grass, is not considered a manufacturer's defect. Please check your boot type before play.

3. What You Need to Know – At a Glance
Here's how the two scenarios compare:
• If you're returning for a change of mind: You cover the return shipping, a 20% restocking fee applies, and you'll receive a refund for the product price only.
• If you're returning a faulty or incorrect item: We cover the return shipping, no restocking fee applies, and you'll receive a full refund including your original shipping cost.

4. How to Start a Return
To get a Return Authorization (RA) number, simply reach out to us: WhatsApp or Email support. Our team will reply within 24 hours with a prepaid label (if applicable) and clear instructions.

5. Exchanges
If you need a different size or model, please contact us. The 20% re-stocking fee applies, but we will cover the cost of sending your replacement. Alternatively, you can return your item for a refund and place a new order.

6. Important Reminders
• Inspection: All returned items are inspected. If the product shows visible signs of wear (e.g., dirty soles, scuffs), we reserve the right to decline the refund and ship the item back to you.
• Timing: Please notify us within 14 days of receiving your order if there is a defect. For change-of-mind returns, items must be postmarked within 14 days.
• Refund processing: Refunds are processed within 5-7 business days of receiving and inspecting your return. Your bank may take additional time to reflect the credit.

7. Security & Privacy
Your data is safe with us. We use strict encryption for all transactions. Personal data is accessible only by authorized staff and is never stored in unsecured server areas.