Shipping Policy – Free Worldwide Delivery

We offer free shipping worldwide on all orders. No minimum purchase required.

Processing Time
• Orders are processed within 48 hours of successful payment.
• You will receive an order confirmation email immediately after placing your order.
• You will receive a shipping confirmation email with a tracking number once your order is dispatched.
• If you don't receive these emails, please check your Spam folder or contact us.

Delivery Time
Delivery times vary by destination. Estimates are calculated from the dispatch date (not the order date).

• USA, UK, Ireland, Italy, Spain, France, Poland, Belgium, Austria, Sweden, Australia: 7–15 business days
• All other countries: 8–20 business days

Please note: These are estimates provided by the carrier. Actual delivery may be affected by flight schedules, customs clearance, weather conditions, or other external factors. For the most accurate delivery date, please refer to your tracking information.

Tracking Your Order
Once your order is dispatched, you will receive a tracking number by email. You can track your package directly using the link provided. Tracking updates may take 24–48 hours to appear after dispatch.

Delivery Address
• We ship to most addresses worldwide, including residential and business addresses.
• PO Box / Private Box: We do not ship to PO Box or private box addresses. Please provide a full street address with contact details to ensure successful delivery.
• Incorrect Address: Please double-check your shipping address before checkout. We are not responsible for delays or lost packages caused by incorrect address information.

What If I'm Not Home?
Most deliveries require a signature on receipt. If you are not available, the carrier will leave a delivery notice and attempt redelivery or hold your package at the nearest depot for collection. We recommend providing a delivery address where someone will be available during business hours.

Customs, Duties & Taxes
Depending on your country, your order may be subject to import duties, customs fees, or local taxes. These are not included in the purchase price and are the buyer's responsibility. Customs delays may occur — these are beyond our control and we cannot be held responsible for any additional costs or extended delivery times.

Lost, Delayed or Stolen Packages
We are committed to ensuring every customer receives their order.
• Delayed packages: If your package is taking longer than expected, please contact us and we will assist in tracking it down.
• Lost packages: If your package is confirmed lost by the carrier, we will resend your order at no additional cost.
• Stolen packages: We are not responsible for packages stolen after delivery confirmation. Please ensure your delivery location is secure.
• Reporting a problem: If your package has not arrived, or if your tracking shows "Delivered" but you haven't received it, please contact us within 30 days of the dispatch date. After 30 days, we may be unable to investigate or resend your order.

Returned to Sender
If a package is returned to us due to an incorrect address, unclaimed pickup, or refusal of customs fees: We will contact you to arrange reshipment. Additional shipping charges may apply.

Drop‑Shipping (For Wholesale Partners)
What is drop‑shipping?
Drop‑shipping is a fulfilment model where you sell products on your own website without holding inventory. When you receive an order, you forward it to us, and we ship directly to your customer.

How does it work?
1. Register an account on our website.
2. Place an order using your customer's shipping address.
3. Add a note in the comment section: "This is a drop‑ship order".
4. We will process the order and ship directly to your customer within 48 hours.
5. You will receive a tracking number by email once dispatched.
Contact us for wholesale pricing or custom arrangements.

Contact Us
If you have any questions about shipping, delivery, or your order, please reach out:
• Email: [email protected]
• Support hours: Monday – Friday, 10:00 AM – 6:00 PM (NZST)
• Response time: We aim to reply within 24 hours.